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Refunds
Purchases are processed by Dodo Payments, our merchant of record; refunds go back to the original payment method through them.
You get a full refund within 14 days of a purchase if you have asked no more than 5 assistant questions from it.
Access starts as soon as the payment is confirmed. By buying, you ask for the plan to start immediately and accept that after more than 5 questions from the purchase you lose the right to withdraw, apart from the cases below.
If the paid assistant was unavailable for a significant part of a gameweek through our fault, we refund that period or add questions, whichever you prefer.
You can cancel the monthly plan at any time; access continues to the end of the paid month. After the 14-day window there are no partial refunds for the current month.
Write to the address published on this page once it is set from the email you paid with, or include it. We reply within 2 working days.
Please contact us before disputing a payment with your bank: a dispute costs the service a fee even when it is resolved, and we can usually refund faster.
This policy does not affect the statutory rights of consumers in the United Kingdom, the European Union or elsewhere.
Last updated 18 October 2026.